22gt99 Privacy Policy
22gt99 treats the security of your personal information as its highest priority. This policy explains how we collect, use, and protect your information.
Introduction and Purpose
22gt99 is a trusted online betting and casino platform operated for Bengali-speaking players in Bangladesh. When you use our website https://22gt99.cam, you provide us with certain personal information. This Privacy Policy ("Policy") clearly explains what types of information we collect, how we use it, who we share it with, and how we keep it secure.
By creating an account or using our services on this platform, you consent to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
The 22gt99 Privacy Policy may be updated from time to time. For any changes, we will publish them on this page with the latest date noted. We therefore recommend reviewing this Policy regularly.
Section 1 — Information Collection
1 What Information Do We Collect?
22gt99 collects the following types of information to improve your service experience and ensure a safe environment:
- Personal Identity Information: Full name, date of birth, national ID or passport number (for age verification), email address, and phone number.
- Address Information: Current and permanent address, district, and division.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers (solely for processing transactions), and deposit and withdrawal history.
- Account Information: Username, password (stored in encrypted form), gaming history, and account activity.
- Technical Information: IP address, browser type and version, device information, cookie data, and log files.
2 How We Collect Information
We collect information in the following ways:
- Directly from you during the account registration and login process.
- Through payment processing at the time of deposit and withdrawal transactions.
- During communication with our customer service team via live chat or email.
- Automatically — through cookies, web beacons, and server logs when you use our platform.
Section 2 — Use of Information
3 How Do We Use Your Information?
22gt99 uses your personal information only for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account and confirm your identity.
- Service Delivery: To operate betting, casino games, and other services smoothly.
- Financial Transactions: To process deposits, withdrawals, and bonus distributions.
- Age Verification: To confirm that the 21+ age requirement is met and to ensure responsible gaming.
- Security and Fraud Prevention: To prevent unauthorized access, fraud, and money laundering.
- Customer Support: To help resolve your complaints and inquiries.
- Service Improvement: To analyze user experience and improve the platform.
- Notifications: To inform you about bonuses, promotions, and important updates — only with your consent.
Section 3 — Information Sharing and Disclosure
4 Sharing Information with Third Parties
22gt99 never sells your personal information or transfers it to third parties for commercial purposes. However, we may share information in the following limited circumstances:
- Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and Upay — only the information necessary to complete transactions.
- Technology Partners: With our technology partners to operate the platform and ensure security, who work under strict confidentiality agreements.
- Legal Obligations: We may be legally required to disclose information based on a court order or a lawful request from a government authority.
- Fraud Investigations: To assist relevant authorities in investigating financial fraud or money laundering.
Outside the cases listed above, we will not disclose your information to any third party without your full consent.
Section 4 — Cookie Policy
5 Cookies and Tracking Technologies
The 22gt99 website uses cookies — these are small data files stored in your browser. Cookies help us remember your preferences, ensure service functionality, and improve user experience.
We use the following types of cookies:
- Essential Cookies: These are necessary for account login, session management, and security. Disabling these cookies will prevent the platform from working properly.
- Functional Cookies: To remember your language preferences, account settings, and other personalized configurations.
- Analytics Cookies: To understand how many users visit which pages and how they use the platform — this helps us improve our services.
You can control or reject cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.
Section 5 — Data Security Measures
6 How Do We Keep Your Information Secure?
22gt99 applies industry-standard security measures to protect your privacy. Our security framework includes:
- SSL/TLS Encryption: All data exchanged between you and our servers is secured through SSL encryption.
- Password Hashing: Your password is never stored directly — strong cryptographic hashing is used.
- Two-Factor Authentication: Two-step verification is available for additional account security.
- Firewall and Antivirus: Our servers are always protected by up-to-date firewalls and security patches.
- Restricted Access: Only authorized personnel can access the necessary information — following a "need-to-know" policy.
- Regular Security Audits: Regular security audits and vulnerability assessments are conducted on our systems.
While we make every effort to protect your information, it is not possible to guarantee that any transmission of data over the internet is completely free of risk. We always encourage you to use a strong password and keep your login details confidential.
Section 6 — Data Retention Period
7 How Long Do We Retain Information?
22gt99 retains your personal information only for as long as it is needed to fulfill the original purpose for which it was collected, or as long as a legal obligation remains in force.
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, financial transaction records may be retained for a specific period as required by law.
- Marketing Communications: Your information is removed from marketing lists as soon as you withdraw your consent.
- Technical Logs: Log files are retained for a limited period for security and troubleshooting purposes.
Section 7 — Your Rights
8 Your Rights Regarding Your Information
As a user of the 22gt99 platform, you have the following rights with respect to your own personal information:
- Right of Access: The right to know what information we hold about you and to request a copy of it.
- Right to Rectification: The right to request correction of any errors or inaccuracies in your information.
- Right to Erasure: The right to request deletion of your personal information in certain circumstances.
- Right to Restrict Processing: The right to request that the processing of your information be restricted in certain cases.
- Right to Withdraw Consent: The right to withdraw your consent at any time for marketing communications or optional data processing.
To exercise these rights, please contact our customer service team via live chat or by email at [email protected]. We will process your request as promptly as possible.
Section 8 — Minor Protection
9 Protection of Information for Those Under 21
22gt99 strictly follows a 21+ age policy. We do not knowingly collect or process information from any person under the age of 21. We verify age at the time of account registration.
If we are informed or independently confirm that information belonging to a person under the age of 21 is held by us, we will immediately delete that information and close the associated account.
Section 9 — Policy Changes
10 Changes to This Privacy Policy
22gt99 reserves the right to update this Privacy Policy from time to time. The content of the Policy may be revised in line with expansion of services, legal requirements, or changes in technology.
For significant changes, we will send a notification to your registered email and the "Last Updated" date at the top of this page will change. Continued use of the platform after such changes will be considered as your acceptance of the revised Policy.
We therefore encourage you to visit this page regularly and stay up to date with the latest Privacy Policy.
Section 10 — Contact Us
11 Privacy Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy — including matters related to accessing, correcting, or deleting your information — please contact our privacy team in the following ways:
Email:
Live Chat Support:
Available 24/7 in Bengali — start directly from the chat button on the platform.
Response Time:
We will process your privacy-related requests as quickly as possible.